Refund policy

Return & Exchange Policy

Exchanges

We offer exchanges on all products.
If you wish to exchange your item for a different size, please contact us within 24 hours of delivery. The item must be unused, unwashed and in its original condition with tags.

Shirtly does not provide returns or refunds for any orders.
Once a purchase is made, it cannot be returned and no refund will be issued under any circumstances.

In case of a manufacturing defect or damage during delivery, you may contact us within 24 hours with photos and our team will assist you accordingly.

Eligibility Criteria

To be eligible for an exchange:

  • Product must be unused and unwashed

  • Tags and packaging must be intact

  • Request must be raised within 24 hours of delivery

  • Damage or wrong product must be reported with photos

Non-Exchangeable Items

  • Products damaged due to misuse

  • Items without tags

  • Washed or used products

  • Discounted or sale items (if applicable)

How to Request an Exchange

Please contact our support team with your order details:

  • Email: Shirtlyapparels@gmail.com

  • Phone: +91 8849633987 (11:00 AM – 7:00 PM IST)

 

Cancellation Policy

1. Order Cancellation

  • Once an order is placed, it cannot be cancelled under any circumstances.

  • We begin processing orders immediately, which is why cancellation is not possible.

2. Cancellation Before Dispatch

  • We do not offer pre-dispatch cancellations as orders enter production/processing as soon as they are confirmed.

3. Cancellation After Dispatch

  • Orders that have already been shipped cannot be cancelled or recalled.

4. Refunds for Cancelled Orders

  • Since cancellations are not permitted, no refunds will be issued for any order once placed.

5. Incorrect Orders or Mistakes While Ordering

  • Please review your size, color, address, and order details carefully before checking out.

  • Shirtly is not responsible for incorrect information entered by the customer.

6. Exceptions

  • The only exception is in the rare case of a manufacturing defect or major error from our end.

  • For such cases, contact us within 24–48 hours of receiving the product with clear photos.

  • Our team will review the issue and assist accordingly.